Skip to Content

Refund & Delivery Policy / Terms & Conditions

TERMS AND CONDITIONS

By purchasing or downloading any free or chargeable products or services advertised herein, or browsing this web site (www.rezinate.com.au) for any of our information, courses, services or products created by Rezinate Pty Ltd; you agree that you are bound to the terms and conditions. These terms and conditions are subject to change without prior notice at any time at Rezinate's sole discretion. (The terms and conditions are listed on the website and can be viewed prior to any purchase and again at time of product purchase). By visiting, accessing or otherwise using this web site after a change has been posted to the site, the customer accepts that change. Customers should check these terms and conditions each time they visit. These Terms and Conditions constitute a legal contract between you and Rezinate Pty Ltd. (References to "you" or "your" shall relate to a Customer of Rezinate). By visiting, browsing, shopping, purchasing products, booking, accessing or otherwise using the site or the services or courses we offer, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to the Terms and Conditions, do not use this web site or Rezinate's offered services or products.

All prices are in Australian Dollars (AUD).

Right to Refuse Services:

For the benefit of all of our customers and the right to preserve the intellectual property rights of our material, Rezinate reserves the right to refuse anyone from making a purchase from the Rezinate website. This also applies to re-distribution of a previously purchased product or service if requested by a returning customer. Rezinate will provide a reason as to why the re-supply might be refused, such as if there is a concern regarding breach of copyright of materials or products. Further explanation of copyright breaches can be referred to in the Terms and Conditions available on the website.

Delivery Policy for E-books and Products/Services:

Full payment of the product or service must be received via our secure online payment gateway prior to the electronic or physical delivery. Once payment has been received, the customer will be sent a URL link to retrieve the desired template or an estimated time of delivery for physical goods. Any e-books will be stored in their "Member" area and will be available for 24 hours to collect and take delivery of the product. Once the product or service is downloaded by the customer, our records are updated and a record of purchase is kept in case the customer wishes to request that item at a later date. Please see our previous paragraph on "Right to refuse services" for further explanation. At any stage, if a customer is experiencing problems on taking delivery of the product or service, they can contact Rezinate support via our contact details info@rezinate.com.au or our phone number listed on the website. Payment for products and services can be made via Mastercard, Bankcard or Visa. We do not accept methods of payment that are not online transactions such as personal cheques, postal money orders or cash.

Return Policy:

We only issue refunds on products or services that are faulty or discontinued. We DO NOT issue refunds on products or services after they have been received in good order or, in the case of e-books, have been downloaded and delivered to the end user, who is responsible for understanding the terms and conditions upon purchasing from our site. However if a customer finds a functional error in an e-book or a physical fault in a delivered product, they can contact us at info@rezinate.com.au and we will rectify any errors and provide the corrected product or e-book to the customer within 48 hours. The notification of error in relation to a Rezinate product needs to be made by the customer within 2 weeks of receipt of the product. Queries about how to use our services can be directed to info@rezinate.com.au or a submission to our contact page on the website can be made.

If you have any questions about this information, please feel free to contact info@rezinate.com.au, or contact any of the Business Owners/Directors listed on the About Us section on the website.

My Account

Download your purchases

Interested in Rezinate?

Subscribe to our newsletter






Tweets